Defective Goods Sold - Bad Attitude!!

Following my complaint to hellopeter on 10 March 2015, I received a call from Maropeng Motana from CellC assuring me that the contract in question, ***, would be cancelled. Cell C sent me a mail on 11 March 2015 stating that the request for cancellation (due to defective handset sold to us) has been actioned and that I will be contacted in 2 days, as yet no one has contacted me. This is getting even more frustrating now. PS: as requested by Maropeng Motana we have delivered the defective handset to Cell C La Lucia so we are without the phone and still paying. Absolutely terrible service. My patience is growing really thin now.