Default Listing

In September last year, I received a call from a cellc agent telling me that my account was more than 3 months in arrears and that my contract has been cancelled and that i need to pay in excess of R4000 immediatlely. I asked the agent how did cellc come to the conclusion that my account was in arrears for more tnan 3 months and for which months was i owing. he failed to answer. i asked him when last was a statement sent to me. he couldnt answer. i requested a copy of that statement. to summarise our call i requested the agent to send a copy of the cancellation letter, the last statement sent to me as well as a phone call back to recon all the payments and months unpaid on my account. I later received a SMS stating that I must pay R1536 as opposed to the figure the the agent told me about on the phone. I never received that phone call back and to my surprise i found out that on 15 January 2015 cellc listed a default against my name on ITC. I have been trying in vain to get hold of their legal department all i get is disconnections.<br> <br> Is this how cellc treats customers when cellc staff fail to resolve matters? This shotgun approach and '**** him' attitude of cellc staff is NONSENSE