cL
cindy L

1 reviews | Active since Aug 2015

31 Aug 2015, 10:46

deeply disappointed in cell c

Deeply deeply disappointed in the move I made from MTN to cell c on 15/08/2015. when I called to get the deal from cell c, I specified that the data should not take any of the amounts I have available on the caller side as I make a lot of calls. she suggested I take two sim cards one for calls and one data and that would sort my problem. when I called cell c to find out why my call amount is disappearing so quickly they said the data is taking from the call amount. exactly what i did not want to happen.. I asked that the issue be resolved as soon as possible but they said i should wait for first payment then call again. I am now wondering why on earth i decided to change to cell c, its been nothing but trouble from day 1.<br> <br> I dont know why this is so difficult for cell c, you have been in this game for a long time why do you get problems like this?

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Replies (1)
Cell C
Cell C's reply31 Aug 2015, 10:58
Official
Hello cinlotz,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,