deeply disappointed

<p> </p> <p>To whom it may concern, as a first time contract and cell c account holder i an deeply disappointed in the quality of the service provided. I received my monthly statement stating that on the 1/03/2016 i purchased a 1gb data bundle. This i received and was happy on the 10/03/2016 my statement showed i purchased a data gift bundle and on the 14/03/2016 according to the statement purchased another one. I have been to 2 cell c shops went through numerous call agent consultant and no one could explain what a gift bundle was and i did not receive it. According to the statement i should have receievd it and according to the history shown at the store by the consultant i rceived it but it was deactivated the same day,yet i was charged for it. I was also informed the bundle was not used by me but bought for someone else. I requested the number i issued the gift to and this they could not trace. I am so confused about the billing because when querying the statement no one can give me a staright answer and on top of it no one understands what a gift bundle is. This upsets me even more because this occured again on my April statement on the 14/04/2016. Today it is more then a month that i am querying these charges and no cell c consultant whether instore or telephonically can explain what a gift data is and yet i am being billed for something that i am not using . I will not recommend cell c to anyone because they have not provided any form of customer service.</p>