De*****ed by Cell C Mobile App.

Everytime when I use the Cell C Mobile App to purchase minutes or data, the money deducts from my account and the minutes or data is not loaded on my number. When I call customer care they tell me I must send bank statements and wait 48hrs. When I follow up with them they say they can’t find my documents I must send them again then that person will say wait 48hrs it’s been 4 days now I paid R229 and I have not received what I paid for. They blame payfast that they haven’t received the money. This is not the first time this happens every time I use their app it’s the same issue I must run around and cry foul all the time. I am starting to think they do this on purpose because if you start calling a lot their system blocks your number and they say you have 3 calls a day to customer care