PP
Priya P

1 reviews | Active since Jul 2015

02 Jul 2015, 09:01

Deductions for a contract I do not have!

I used to have 3 contracts with CellC that I had paid off. Now there are deuctions ranging for R81.23, R92 and R241.01. This has contuined through out the year. I have contacted the Payments department in May 2015. I emailed them bank statements highlighting the deductions. i have not agreed to pay for anyones contracts. as I now have one with Jabba and not Cellc. it has been a full month and yet again Cellc has deducted R92 from my account. I have not recieved any response via email or telephonically, as i was told to wait for a response from the payments team. The deduction code is CELL C SP ******.

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Replies (1)
Cell C
Cell C's reply08 Jul 2015, 07:38
Official
Hello Priya1807,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN