gS
gugu S
1 reviews | Active since Mar 2017
06 Jan 2024, 09:20
Deduction of premiums for an expired and calcelled contract
My contract ended in July with cell c and I emailed cellc that I will not continue with their services as I was not happy how I was treated to my surprise cellc is still deducting premiums every month and yet both my numbers are no longer working I've been to the cellc store I could not be assisted and I've resorted to reversing the premiums I don't know how long will cellc make me suffer for ending contract with them I'm just tired of going to their stores
Helpful (0)
Replies (3)0
Replies (3)Cell C's replyOfficial
06 Jan 2024, 09:44Dear Gugu Shabalala
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We apologize for any inconvenience.
Regards
Cell C | NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We apologize for any inconvenience.
Regards
Cell C | NT
Cell C's reply06 Jan 2024, 09:44
Official
Dear Gugu Shabalala
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We apologize for any inconvenience.
Regards
Cell C | NT
Thank you for contacting us.
The matter will be escalated to our Support team for assistance. We apologize for any inconvenience.
Regards
Cell C | NT
gS
gugu S's updateReviewer Update
06 Jan 2024, 11:44I just received a call from one of cellc representatives she couldn't even give an answer as to why they are still deducting premiums from my account except for I'm paying for their services and when I asked which services she kept saying the ones I get every month I don' even have a cellc number the contract number I had with them is no longer active hence she called me on my old vodacom number I requested for the recorded communication with cellc she cannot provide she insist that I pay for services which I do not services and that k owe cellc but she cannot provide the details of what money do I owe cellc as I have canceled my contract but now I'm paging the unknown services. I don't know what kind of business cellc is providing to its clients I regret ever having any contracts with them I have been a loyal customer for more than 5 years and this is a thank you I get from cellc I refuse to be bul**** and having my credit profile ruined by cellc I will fight this even if we can go to court I'm prepared for them
gS
gugu S's update06 Jan 2024, 11:44
Reviewer Update
I just received a call from one of cellc representatives she couldn't even give an answer as to why they are still deducting premiums from my account except for I'm paying for their services and when I asked which services she kept saying the ones I get every month I don' even have a cellc number the contract number I had with them is no longer active hence she called me on my old vodacom number I requested for the recorded communication with cellc she cannot provide she insist that I pay for services which I do not services and that k owe cellc but she cannot provide the details of what money do I owe cellc as I have canceled my contract but now I'm paging the unknown services. I don't know what kind of business cellc is providing to its clients I regret ever having any contracts with them I have been a loyal customer for more than 5 years and this is a thank you I get from cellc I refuse to be bul**** and having my credit profile ruined by cellc I will fight this even if we can go to court I'm prepared for them
Cell C's replyOfficial
15 Jan 2024, 14:29Dear Gugu Shabalala
Our team has been attempting to contact you to no avail , please provide an alternative number and convenient time to be contacted .
Regards
Cell C | NH
Our team has been attempting to contact you to no avail , please provide an alternative number and convenient time to be contacted .
Regards
Cell C | NH
Cell C's reply15 Jan 2024, 14:29
Official
Dear Gugu Shabalala
Our team has been attempting to contact you to no avail , please provide an alternative number and convenient time to be contacted .
Regards
Cell C | NH
Our team has been attempting to contact you to no avail , please provide an alternative number and convenient time to be contacted .
Regards
Cell C | NH
