Deduction from my account more than what i signed up for and no Cell C network coverage.

Good day My name is Robert Mhlongo. I'm extremely dissatisfied with the service i'm getting from Cell C. I took a contract in October 2018 and it was a Router with 50GB for R359.00 every month.

Since the first debit order went off, it has always been high and for the first month i understood that it could be pro rata payment but now the monthly debit order is R556.11. I have called Cell C every month after they debit and they keep promising that the next month they will debit R359 but no it still stays as R556.11. Right now i went onto the app and checked how much will be debited from my account at the end of March 2019 and it still shows R556.11.

Kindly rectify because i never even finish the data for the month so i don't understand why would i pay an extra amount. Please i don't have R556.11 per month that is why i took a contract for R359.00.

Another thing i have noticed is that i have not had network for the past 8 days or so. I tried calling the call center over the weekend they tried to reboot and i have also tried but there is no network at all. I have also realized that data has started going down i wonder who is using it. It went from 50GB to 49.89GB since it was loaded on the first of March and I haven't used it because of Network so please explain to me who is using it.