******* DEDUCTION FROM ME DC VAN DER POST BY CELL C

******* DEDUCTION FROM ME DC VAN DER POST BY CELL C

Good day Dear Hello Peter

Please allow me to bring this horrific experience I had during April/May 2025 and not yet solved up to date. I will copy some Emails send to Cell C without any success. I really do hope you can assist me with it to resolve the matter and get my money back. There are two applicable case numbers, *** and ***.

IN SHORT:

In April/May 2025 I was informed by Cell C that I did a Sim Swapp on a Data Contract "*** Daniel Van der Post".

I asked them to provide proof of my request and the way I requested the Sim Swapp. They alleged that I did it via Phone and they said they have the recorded message.

I, as well Mr. Obed from Menlyn Cell C Pretoria requested on various occasions that the voice recording been sent to Menlyn Cell C.

When Mr. Obed phoned them, they were very rude and every time they wanted to do a security check on me. Later on, I refused because they need to do it on them self's and stop *****ing.

We are still waiting, and they have one excuse upon the other.

I the meantime they have deducted the amount from my banking account via Debit Order.

Mr. Obed and I requested that we want to cancel the debit order and that I do payments via EFT. They are refusing, because then I can pay the correct amount and not their *****ing amount. Here are some of the numerous emails that have been send by me and Mr. Obed of Menlyn Cell C, there are too many to send all of them to you: "A. Wed, May 28 at 2:15 PM

Good day

Please assist me to move over from debit order to eft payments. I am going to closse my FNB account and want to pay by EFT. Cell C Store - Menlynpark cellc.co.za

Cell C C3 – Confidential This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system.

SCell C Men***.pdf 514.2kB

Liz van der post From:*** To:Cell C.,*** Cc:***

Wed, May 28 at 5:43 PM

Good day

I am sending you this on behalf of Mr. Obed of Menlyn park Cell C, as they cannot send it to you. Report your outcomes on the issues regarding my account to Mr. Obed. See his Email at the bottom.

We want my voice you recorded to be send to him as he discussed this morning in a lengthy conversation with your Mr. Ziya informing him that you advised 1. I go to thew Cell C branch to listen to the voice recording where I so - called required a Sim swap. 2. Also note that it was mentioned that I am changing from Debit order payment to EFT. 3. Should you carry on taking the R43.86 plus VAT *******ly from me at the end of the month you must refund me immediately.

Dear Obed

Sorry for sending so late. I had a medical condition resulting from this issue and had to go to the doctor and only now came home.

Thank you to you and please let know when this is resolved, hopefully before they deduct the ******* amount from me.

Kind Regards to you Obed Danie van der Post ***"

Show original message SCell C Men***.pdf 514.2kB " "B. *** www.cellc.co.za From:*** To:***

Wed, May 28 at 5:47 PM

Dear Valued Customer

Thank you for contacting Cell C. This is an automated response. Please do not reply to this email.

We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). NO ONE HAS MADE ANY CONTACT.

For manual payment confirmation, please email your proof of payment to ***.

For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling

For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre

If your query is *****-related, please call ***.

You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):

View your usage and balance Manage your bill limit Pay your account using a credit card View and manage your WASP services View your contract upgrade date Link and manage all your Cell C numbers from within one App Request your previous months invoices, change your invoice date and update your bill's email address Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up Additional VAS and bundles in your account and deactivate recurring VAS Activate and deactivate your Wi-Fi Calling for your convenience Log a service call Thank you for your continued support.

Kind regards

Cell C Customer Service

Liz van der post From:*** To:***,Cell C.,***

Wed, May 28 at 6:00 PM

Hallo Obed

Here they acknowledge receipt of what you have send to them.

Thank you

Kind Regards

Danie van der Post ***

Accounts and customer service:

You must send the necessary to Mr. Obed and not to me. I will liase with him as you instructed me to go and listen to the voice recording at a branch of Cell C. My branch is Menlyn Park Cell C where Mr. Obed is all the years I have been involved with Cell C.

Mr. DC van der Post"

"C. From:*** To:***,***,Cell C. Store - Menlynpark

Fri, May 30 at 2:32 PM

Hi

When will the voice recording of 14 April 2025 be available?

The SAPS wants to know.

I have noted that you very conveniently, *******ly pushed through the incorrect amount of R469.51 instead of the correct one of R416.07 against my bank account.

Tomorrow morning, I will DISPUTE and REVERSE your incorrect payment and pay the correct one into your NEDBANK one.

Just to inform you. You had more than enough chance to rectify your mess, about a month.

DC van der Post."

Can you please assist me with this problem? It will be much appreciated.

If you need anything more from me or Mr. Obed please request, and we will provide if we can.

I WILL BE INSTORE WITH MR. OBED ON MONDAY MORNING AT 09:00, 2 JUNE 2025.

Thank you in advance Kind Regards DC van der Post ***