Mm
Madzanga madzanga.mpk

1 reviews | Active since Aug 2023

10 Jul 2024, 11:28

******** deduction by cell c and threats of blacklisting

I took a contract with cell c for monthly data and i was paying R399 per month as per the telephonic contract. Towards the end of year 2023 when my contract was getting to the end Cell C started debiting R429.77 per month, then March 2024 Cell C debits R615,37. I made contact and queried why they are debiting amounts not in my contract and the answer was 'your contract has ended and when you took it it was a discounted amount'. Then i ask where do they get authority to debit any other amount than R399 that i authorised but no satisfactory answer. I told them in March to cancel this contract that has 'ended' though they are debiting whatever they like from me. To my surprise in April, Cell C debits again and this time R1039. I got so furious, called the bank and reversed that amount. Then i call cell c again and did not get satisfactory answers but i was told mh contract was canceled. After while i started getting text sms's informing me that i am been blacklisted for cell c debt,then im getting calls of people harrassing me for this debt that Cell c cannot even prove why it exists. Cell c owes me for all additional amounts they have been debiting monthly but yet they are threatening me and harrassing me daily. I will never ever take any contract with cell c, after a contract period of loyalty and successful payments they treat me like this

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Replies (4)
Mm
Madzanga madzanga.mpk's update05 Aug 2024, 02:29
Reviewer Update
After so many calls trying to explain why cell c is billinf non-contractual amounts, this issue is still unresolved. Cell c lawyers still harrassing me with calls and texts/threats. Cell c failed to prove these amounts because the money they have debited after the 24th month are not in the contract and those amounts are more than twice the amount i was paying monthly and this cannot be explained by the contract. if my name gets listed for money i do not owe, i will surely take action and cell c will pay the costs
Mm
Madzanga madzanga.mpk's update07 Aug 2024, 09:51
Reviewer Update
How much is cell c suppose to bill monthly if the contract has ended and which agreement authorises cell c to bill that way? My issue is that what you are billing (amounts different from my contractual fee) is non-contractual and has no basis, i cannot be liable for any amount higher than the amount i signed for which is 399 per month.
Mm
Madzanga madzanga.mpk's update07 Aug 2024, 21:43
Reviewer Update
I did not receive the email,hence im still asking the same question over and again
Mm
Madzanga madzanga.mpk's update08 Aug 2024, 18:06
Reviewer Update
Kindly email me what i need to know, i have been taking your calls over a couple of days ago and we going in circles over the phone,please. Just send me the proof that you legally billed me for the amounts in dispute. If such does not exist,please close this issue