CS
Celeste S
1 reviews | Active since Aug 2009
03 Aug 2015, 13:08
Deducting more than double my contract value
For the second month Cell C has deducted more than double my monthly subscription for a data card. I have not exceeded the data supp**** per month. Last month Cell C promised a refund which I have not yet received and again this month they deducted the incorrect amount. The call centre is unhelpful and after 17 minutes the issue is still not resolved. I will be cancelling my Cell C contract.
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Cell C's replyOfficial
03 Aug 2015, 14:15Hello Celeste So,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Cell C's reply03 Aug 2015, 14:15
Official
Hello Celeste So,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN