1 reviews | Active since Oct 2016

02 Oct 2017, 11:03

Deducting money of my account and contract is finished

Cell C refund my money please. I will now take this to the Consumer Onbudsman. Call centre refused to give me his name. I am so sick and tired of these cell phone companies ! My contract finished 6 months ago and I cancelled this on at least 3 occations before. They keep deducting R105 of my account monthly for 2 gig carried over. The data was used very few times in the past and the data is supposed to be carried over. I had a problem before where they opened the contract and data was charged. I told them it must be a top up account. This month deducting out of my bank account R466.

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Replies (2)
Cell C
Cell C's reply02 Oct 2017, 11:11
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply03 Oct 2017, 08:28
Official

Lungile confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN