Deducting money of a cancelled and fully settled contract, and an overcharge without reimbur*****t

<p>I have 3 cellphone contracts with Cell C. I cancelled one of them which was due to expire on the 2nd June 2016. I fully paid the early settlement fee in May 2016 and requested for a Saver plan of R19.99 (excl VAT), instead of an upgrade, to commence 02 June 2016. This process was administered by two consultants by the names of Sipho May and Ntiyiso Mahesu.</p> <p> </p> <p>Come 25 June 2016, I get my account debited for 3 contracts (including the cancelled one) and the Saver Plan was not deducted. 37mins later of the CellC call, Thandi Zikalala (consultant) stated that on my next debit order being 25 July 2016, my account would be rectified and a credit will be processed, reducing my cost for the month as a form of reimbur*****t.</p> <p> </p> <p>Today, 26 July, my account has <strong>NOT</strong> been rectified and <strong>another problem is found</strong>. Instead of the Saver Plan charge, I have been debited for a Top-Up 50 which is way more than what was agreed on. I make call to query this and follow-up on the June query, only to find that the system is recorded for Saver Plan but I am charged for a different plan. And worst of, the June query is nowhere near being resolved. I was given a run around by the consultants (Fezile Nkosi, her supervisor Nokuthula Maseko, and Thabis Cebane) for over 35mins without any resolution but another call log and stated I would be called within 2hours. Did I receive this call? NO. </p> <p> </p> <p>The level of bad service, need I say the incompetence, is unacceptable. I would never advise anyone to get themselves tangled up with contracts with this service provider. If I can get a contract buy-out from another service provider, I am out without thinking twice.</p>