CS
Carina S

1 reviews | Active since Mar 2011

07 Mar 2015, 08:22

Deducting money *******ly

I signed up with Cell c in Dec 2013 with the agreed amount of R169 per month. In February 2015, they deducted R179 from my account. I sent in my query about this and they said they sent me a notice about it and \We are entitled on written notice to you (done on 06/02/15) to change the terms and conditions of this agreement if necessary"<br> 1) I NEVER received such a notification<br> 2) Any legal and binding contract may only be changed if BOTH parties agree to the change<br> 3) I never agreed to any change since I was never informed about it<br> 4) The have not even told me what benefits I will be receiving from paying a higher tariff. I refuse to pay a higher tariff if I'm not getting any benefits from it<br> 5) I've sent in my query on the 2nd of March"

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Replies (1)
Cell C
Cell C's reply07 Mar 2015, 08:49
Official
Hello steylc,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our team members will contact you soon and assist with this matter.

Regards
Cell C | PN