AG
ANNATJIE G

1 reviews | Active since Jul 2015

16 Jul 2015, 11:55

Deducting money from my bank account

Hi there<br> <br> From December 2014 Ive been having problems with my contract at Cell C, my Sim has stop working for no reason and every time I go to the nearest Cell C shop they make me do a Sims overtime of R150.00 at a time.<br> after phoning them repeatedly the collected my Phone and it came back with the same problem.<br> <br> I have spoken to them more than 40 times a day if they did not transfer me to different departments All day long, and still they said just do a simswap..<br> <br> After the 4th Simswap I called them and said I'm no longer interested in the service.. Went to the bank and put a stop order because the deduct money from my account for my contract but I don't even get to use my airtime, data and so forth because the sim is inactive and not registered. please note this is after 4 simswaps of R150-00 each time I had to replace the sim..<br> <br> They also debit my account 3 to 4 times a month..<br> <br> I'm so sick and tired of their ****ty attitudes and service...<br> Can you please be so kind and assist me in this matter..<br> <br> Best Regards<br> Annatjie Goosen<br>

0
Replies (1)
Cell C
Cell C's reply16 Jul 2015, 12:33
Official
Hello ANNATJIEGOOSEN,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN