BE
Belinda E

1 reviews | Active since Sept 2016

01 Aug 2017, 10:16

Deducting money from account... *******ly

<p>Cell C claims that we subscribed for Content Services, but have NO proof, even documents that we signed for that. We phoned them numerous times, and they told us they will look into it, but still they take my money with a debit order that isn't theirs. They claim that i should contact the Content service people, but who is taking my money. THEM OR THE CONTENT GUYS. I have a contract with Cell C for a phone, minutes and data (which by the way i dont even use everything so why will I subscribe for anything if i dont even you all I get from Cell C) I got a Bill of R2800 from them so R1300 is just from Content Service that Cell C can't even explain to me. What is also bad is that this is not my first contract with cell c. So sad that they don't take care of their client who NEVER have a problem to pay their account!!!!!!! NEVER AGAIN will i SUPPORT Cell C!!! This is my very last Contract with them!</p>

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Replies (4)
Cell C
Cell C's reply01 Aug 2017, 11:04
Official

Hi Belinda

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply01 Aug 2017, 15:47
Official

Please be advised that Maropeng has been trying to get hold of the account holder with no success. However he will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply02 Aug 2017, 09:06
Official

Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

BE
Belinda E's update02 Aug 2017, 11:27
Reviewer Update

I want to thank you for outcome of the matter, and are Please to inform that Maropeng handled the situation very nicely. Thank you Cell C team for sorting us out and atleast meeting us half way!