1 reviews | Active since Aug 2012
Deducting money
CONTRACT NR *** WAS CANCELLED A COUPLE OF MONTHS AGO. I GOT THE AMOUNT I NEEDED TO PAY WHICH I PAID AND SEND THROUGH PROOF OF PAYMENT. I EVEN CALLED THE RETENSIONS DEPARTMENT. BUT FOR SOME REASON CELLC DECIDED NOT TO CANCEL THIS CONTRACT AND TO STILL TAKE MONEY OF MY BANK ACCOUNT WHEN THEY FEEL LIKE IT. END JUNE AND JULY ONLY THE 2 ACTIVE LINES I HAVE WITH THEM WENT OFF MY BANK ACCOUNT. NOW END AUGUST THESE 2 WENT OFF ASWELL AS A 3RD ONE FOR 17.21. I CALLED CELLC AND WAS TOLD IT WAS FOR THE MENTIONED NR AND THE LINE WAS NEVER CANCELLED. WHY IS THAT CELLC. IT SHOCKS ME THAT YOU HAVE SUCH *********** PEOPLE WORKING FOR YOU. THIS IS *****. I WANT FEEDBACK ASAP AS TO WHY THIS NR WAS NEVER CANCELLED AND WHY MONEY IS STILL BEING DEDUCTED WHENEVER CELLC FEELS LIKE IT AND THIS AFTER THE SETTLE AMOUNT WAS PAID MONTHS AGO WHEN I REQUESTED FOR THIS NR TO BE CANCELLED. PLEASE GET BACK TO ME AND I WANT THAT MONEY TO BE REFUNDED OR I WILL BE TAKING THIS FURTHER. IVE HAD IT WITH CELLC<br> <br> <br> <br> <br>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | DA
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | DA
