DJ
Debbie J

1 reviews | Active since Feb 2013

14 Mar 2016, 08:41

Decreasing of data when mobile data is off

I am very confused. I have noticed that Cell C is decreasing my data on my tablet, without my mobile data being on. When I use my Wi Fi (mobile data still off), my data is still decreasing. I have been doing screen shots since Saturday and the data keeps on decreasing and the mobile data and wi fi is off. My reference number is ***. please can someone explain this to me?

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Replies (1)
Cell C
Cell C's reply14 Mar 2016, 09:55
Official
Hello DebbieJ137,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN