DECLINING SERVICE AND RUDE CONSULTANTS

I have sent my phone in for repairs and received a quotation, I approved the quotation and sent it back requesting the amount owing from for issuing a new device. Firstly when I phoned in the next day the process after accepting the quote has not even begun. Then your consultant tells me that he needs to get authirization from someone els to add the amount on my account, then after all that is sorted I get told that I cant do any of these because of a default on my account.

I cant understand why there is a default as I made a payment via EFT. You guys got your payment even though it was 2 days later - reason being is that if I get paid on a weekend my money will only be released the folloeing working day.

I made an EFT payment immediatley the following working day.

As for your so called managers - I suggest you send them for training in customer service, I dont care how angry I get over the phone, I have never been rude and sarcastic to a client.

I have been with Cell C for about 5 years now and every year your service declines more and moe and more and this is rediculous. I want my device sent back to me Immediately as is and I will move my business to another company that has better service.

Like I mentioned before, your consultants never listen as I have given instructions to contact me on my work phone as my device is in the repairs department.