1 reviews | Active since Dec 2011
Deceptive Content Management Services Subsription - Mira Networks
I just noted that I have been billed for Mira Networks, which has been subscribed to from my Cell C sim card. I have asked for an investigation – as I thought it was due to roaming that my account was so high, I never received an statement as the email address it was send to, was incorrect. Apparently something called "Cell C Mira Networks"?? I have not willingly and knowingly subscribed to this. I have no idea what it is and what benefit I derive from this subscription. I am told that the only way to check CMS is via a USSD code. This is unacceptable. Cell C (and all networks for that matter) need to start taking responsibility for deceptively subscribing people to these services. I asked the help centre if they cannot assist in me getting back my money, but they said that I need to do it from my side. Cell C you took my money without my consent, why can’t you assist in getting it back then? I did email Mira Networks they are not responding. I also tried to phone them. Where are the signed debt agreements we enter into agreeing to this? Why do the networks not, at the very least, send an SMS to notify us that we are subscribed to money-making-****s. I want all charges on my account reversed relating to this unwanted and unused subscription to who knows whatever it is. I am appealing to Cell C to conduct business in a transparent manner and stop this deception with pop-up ads. We are flooded with marketing texts and emails and phone calls...surely they can make a plan to advise us immediately that we are subscribed and provide us with the option to opt out? I will take my business elsewhere if this is not resolved satisfactorily and also lodge a complaint with ICASA. Enough is really enough now.
Good afternoon Anda
We have requested one of our consultants to assist and follow up on this matter Mira networks. Alternatively, you can block any existing and future content billing by dialing *133*1#.
Regards
Cell C | PN
Good afternoon Anda
We have requested one of our consultants to assist and follow up on this matter Mira networks. Alternatively, you can block any existing and future content billing by dialing *133*1#.
Regards
Cell C | PN
Good morning Anda
The consultant has referred this matter to Mira networks for further assistance and feedback will be provided.
Regards
Cell C | PN
Good morning Anda
The consultant has referred this matter to Mira networks for further assistance and feedback will be provided.
Regards
Cell C | PN
Hi Anda
As per communication from Mira Networks, you have been provided with feedback.
Regards
Cell C | JM
Hi Anda
As per communication from Mira Networks, you have been provided with feedback.
Regards
Cell C | JM
