Deceived and Disappointed

Good Afternoon.I've been a Vodacom client for the past 10 years and I can honestly say they are certainly the best.My 5 contracts ended last year and I decided to try cell c out with the specials they were offering. In a space of 6 months i currently have 3 contracts, the last one dated on the 8th of January which was to my extreme disappointment. I've been dealing with Thato from Sandton for some time. The quote I received last from her was for the Samsung Galaxy S6 edge 64gig at R549 p/m. Since the 30 Dec 2015 I've been waiting for feedback in order to process the application. Clearly she has no work ethics as she totally avoids mines and my fiances calls. This has also happened with my previous contract whereby She kept me hanging for 4 weeks and eventually I had to approach another branch.Today, an entire week later, we decide to visit the head office in order to proceed with the contract. We were now quoted R759 which obviously couldn't meet our budget therefore had to settle for a 32gig at R499 pm.Customers ruling clearly stipulates the price you quoted is the price you pay.I'm rather extremely disappointed and doubt il be a client for much longer if this issue isn't resolved