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I got a call from Cell c to upgrade and I decided to take a SIM only deal for one of my contracts. The gentleman that did the upgrade told me we needed to cancel the insurance for the upgrade to be activated and then I will have to reactivate it after the the upgrade has been done. I called day after to do that I was told it would be escalated to the department that does such and I would be contacted. Today I call and the lady tells me sorry we do not cover devices that are no longer on contract. Something that amazes me he told me the amount I would have to pay month end for the data including insurance before the upgrade was done and both devices were already out of contract and you guys were going to debit me. Secondly why would you tell me I can upgrade if I cannot? Are you guys now getting your sales by giving people wrong information. I was not given correct information therefore didn't make an informed decision. I am very unhappy about this.