MD
Mahlatse D
1 reviews | Active since Jun 2017
18 Aug 2026, 10:18
Deceased person owes R17K
Got a call yesterday claiming my deceased relative owes R17K. Funny how that is the same amount I saw being stipulated on another deceased person's complain on this very platform. Do you guys just thumb suck your balances owed to you by dead people?
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
18 Aug 2026, 10:24Dear Mahlatse,
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress caused by the call regarding your deceased relative’s account. We understand your concern and appreciate you bringing this matter to our attention.
We take your complaint seriously and would like to look into the matter to establish how the amount communicated to you was determined. We will ensure that the appropriate team reviews the account and provides clarity on the outstanding balance.
We apologise again for the experience and any additional frustration this may have caused.
Regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress caused by the call regarding your deceased relative’s account. We understand your concern and appreciate you bringing this matter to our attention.
We take your complaint seriously and would like to look into the matter to establish how the amount communicated to you was determined. We will ensure that the appropriate team reviews the account and provides clarity on the outstanding balance.
We apologise again for the experience and any additional frustration this may have caused.
Regards,
Cell C | ZM
Cell C's reply18 Aug 2026, 10:24
Official
Dear Mahlatse,
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress caused by the call regarding your deceased relative’s account. We understand your concern and appreciate you bringing this matter to our attention.
We take your complaint seriously and would like to look into the matter to establish how the amount communicated to you was determined. We will ensure that the appropriate team reviews the account and provides clarity on the outstanding balance.
We apologise again for the experience and any additional frustration this may have caused.
Regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress caused by the call regarding your deceased relative’s account. We understand your concern and appreciate you bringing this matter to our attention.
We take your complaint seriously and would like to look into the matter to establish how the amount communicated to you was determined. We will ensure that the appropriate team reviews the account and provides clarity on the outstanding balance.
We apologise again for the experience and any additional frustration this may have caused.
Regards,
Cell C | ZM
Cell C's replyOfficial
20 Aug 2026, 17:52Dear Mahlatse Dau,
Thank you for giving us the opportunity to assist you with your query.
Please find the final feedback below:
We value your feedback. Kindly refer to the survey link sent to you via email and SMS and take a moment to rate the service you received. Your feedback helps us improve our customer experience.
Case status: Closed
Kind regards,
Cell C | TM
Thank you for giving us the opportunity to assist you with your query.
Please find the final feedback below:
- The requested Certificate of Balance has been received and shared with you.
- You have been advised that the letter must be submitted to the executor of the deceased estate for further processing.
- The last two invoices have been attached to the email sent to you for your records.
- All requested documentation has been provided, and the matter has now been concluded from our side.
We value your feedback. Kindly refer to the survey link sent to you via email and SMS and take a moment to rate the service you received. Your feedback helps us improve our customer experience.
Case status: Closed
Kind regards,
Cell C | TM
Cell C's reply20 Aug 2026, 17:52
Official
Dear Mahlatse Dau,
Thank you for giving us the opportunity to assist you with your query.
Please find the final feedback below:
We value your feedback. Kindly refer to the survey link sent to you via email and SMS and take a moment to rate the service you received. Your feedback helps us improve our customer experience.
Case status: Closed
Kind regards,
Cell C | TM
Thank you for giving us the opportunity to assist you with your query.
Please find the final feedback below:
- The requested Certificate of Balance has been received and shared with you.
- You have been advised that the letter must be submitted to the executor of the deceased estate for further processing.
- The last two invoices have been attached to the email sent to you for your records.
- All requested documentation has been provided, and the matter has now been concluded from our side.
We value your feedback. Kindly refer to the survey link sent to you via email and SMS and take a moment to rate the service you received. Your feedback helps us improve our customer experience.
Case status: Closed
Kind regards,
Cell C | TM
MD
Mahlatse D's updateReviewer Update
21 Aug 2026, 10:01I am still waiting for copies of the contracts (signed by the deceased) stated on the mail. The matter has not been resolved according to me, unfortunately.
MD
Mahlatse D's update21 Aug 2026, 10:01
Reviewer Update
I am still waiting for copies of the contracts (signed by the deceased) stated on the mail. The matter has not been resolved according to me, unfortunately.
Cell C's replyOfficial
21 Aug 2026, 10:12Dear Mahlatse Dau,
Thank you for your subsequent comment.
We acknowledge your concern regarding the outstanding copies of the contracts and note that you do not consider the matter resolved at this stage.
Please be advised that your comments have been referred to the support agent currently handling the matter for review and further assistance. The agent will address your concerns and provide feedback regarding the requested documentation.
We appreciate your patience and understanding.
Kind regards,
Cell C | GM
Thank you for your subsequent comment.
We acknowledge your concern regarding the outstanding copies of the contracts and note that you do not consider the matter resolved at this stage.
Please be advised that your comments have been referred to the support agent currently handling the matter for review and further assistance. The agent will address your concerns and provide feedback regarding the requested documentation.
We appreciate your patience and understanding.
Kind regards,
Cell C | GM
Cell C's reply21 Aug 2026, 10:12
Official
Dear Mahlatse Dau,
Thank you for your subsequent comment.
We acknowledge your concern regarding the outstanding copies of the contracts and note that you do not consider the matter resolved at this stage.
Please be advised that your comments have been referred to the support agent currently handling the matter for review and further assistance. The agent will address your concerns and provide feedback regarding the requested documentation.
We appreciate your patience and understanding.
Kind regards,
Cell C | GM
Thank you for your subsequent comment.
We acknowledge your concern regarding the outstanding copies of the contracts and note that you do not consider the matter resolved at this stage.
Please be advised that your comments have been referred to the support agent currently handling the matter for review and further assistance. The agent will address your concerns and provide feedback regarding the requested documentation.
We appreciate your patience and understanding.
Kind regards,
Cell C | GM
MD
Mahlatse D's updateReviewer Update
25 Aug 2026, 09:34Thank you for the documents requested. I will go through them and advise if there's anything further.
MD
Mahlatse D's update25 Aug 2026, 09:34
Reviewer Update
Thank you for the documents requested. I will go through them and advise if there's anything further.