TM
Tshepiso M
1 reviews | Active since Mar 2022
09 Jan 2024, 14:47
Deceased paid up letter
As per the automatic reply from the collections department, the turnaround time is 48 hours regarding deceased queries and paid-up letter. I sent an email on the 3rd of January 2024 requesting a paid up letter for my late dad’s account. I was told the account was canceled and closed and my only request was for that to be provided to me in writing. The call center agent gave me the *** email and told me to send an email stating that, and that I should attach the death certificate and letter of executor for assistance. Today is the 09th of January and there has not been a response.
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Replies (3)TM
Tshepiso M's updateReviewer Update
10 Jan 2024, 16:23I have sent the email to the email provided as per your request
TM
Tshepiso M's update10 Jan 2024, 16:23
Reviewer Update
I have sent the email to the email provided as per your request
TM
Tshepiso M's updateReviewer Update
15 Jan 2024, 10:10Hi, I am still awaiting what I requested, I received a call on Thursday that my query has been escalated and that I should receive contact on Friday. No letter has been sent to me yet, all I ask is to have what I was told in writing for record keeping purposes. The account in relation to the deceased was long closed and cancelled and I am requesting that in writing hence the call center agents and Cell C physical store employee advised me that infinity collections will assist me with that because they are unable too from their side.
TM
Tshepiso M's update15 Jan 2024, 10:10
Reviewer Update
Hi, I am still awaiting what I requested, I received a call on Thursday that my query has been escalated and that I should receive contact on Friday. No letter has been sent to me yet, all I ask is to have what I was told in writing for record keeping purposes. The account in relation to the deceased was long closed and cancelled and I am requesting that in writing hence the call center agents and Cell C physical store employee advised me that infinity collections will assist me with that because they are unable too from their side.
TM
Tshepiso M's updateReviewer Update
26 Mar 2024, 09:02Hi, please provide me with an email address to send the proof of payment in order for the paid up letter to be sent to me. I sent an email on Tuesday (19th of March 2024) to *** with the case number ***. There hasn't been a response yet.
TM
Tshepiso M's update26 Mar 2024, 09:02
Reviewer Update
Hi, please provide me with an email address to send the proof of payment in order for the paid up letter to be sent to me. I sent an email on Tuesday (19th of March 2024) to *** with the case number ***. There hasn't been a response yet.