Deceased matter and transfer of ownership

Totally disgusted in the lack of service by Cell C. Been trying to send through a deceased matter and transfer of ownership for my late mom's contacts since 12 September 2022. I've sent in all documents. Called every day since 12 September. Consultants never call back and matter is not resolved. They suspended my line even though I've been making payment. I cannot make phone calls, God forbid I'm stranded and cannot call for help. I'm disgusted that from the 12 September I've been advised that thr matter will take 48hours. To date nothing has happened and every team leader and consultant never returns my call even after they say these calls are recorded and I promise I will have someone call you back. Bu far the most imcompent bunch of people. I will be taking this to the ombudsman