Deceased Account

Cancelling a deceased contract: Sent all the necessary documents to *** on the 10th of September. Once month later nothing has been done and the call centre agents is unable to assist because they can't verify the account. They suggest this time that we go to a store to have all this done.

It's not acceptable that they don't have a department or procedure to deal with this, it's not fair to the customer or family members to make it difficult to carry on.