KD
Kelebogile D
1 reviews | Active since Nov 2022
04 Aug 2023, 11:22
Debiting on a cancelled contract/Unauthorized debit
I cancelled my contract with Cell C on the 02/06/23 the lady that was assisting with the cancellation told me that my last deduction would be month end of June. My data was disconnected 02/07/23 and I was debited for end of July for August. I sent a Facebook message and called the call center on Monday and I did not get no feedback I was promised an sms after the call with the reference number but I haven't received anything. I want my refund back please!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
04 Aug 2023, 11:53Good day Kelebogile
Please accept our sincere apologies for the unpleasant experience.
Kindly send us the number in question or your ID number via private message and we will assist you.
^SM
Please accept our sincere apologies for the unpleasant experience.
Kindly send us the number in question or your ID number via private message and we will assist you.
^SM
Best regards,
Cell C's reply04 Aug 2023, 11:53
Official
Good day Kelebogile
Please accept our sincere apologies for the unpleasant experience.
Kindly send us the number in question or your ID number via private message and we will assist you.
^SM
Please accept our sincere apologies for the unpleasant experience.
Kindly send us the number in question or your ID number via private message and we will assist you.
^SM
Best regards,
KD
Kelebogile D's updateReviewer Update
06 Aug 2023, 20:29Hi,
This was a data contact, I do not know the cellphone number.
Here my ID NO: ***
This was a data contact, I do not know the cellphone number.
Here my ID NO: ***
KD
Kelebogile D's update06 Aug 2023, 20:29
Reviewer Update
Hi,
This was a data contact, I do not know the cellphone number.
Here my ID NO: ***
This was a data contact, I do not know the cellphone number.
Here my ID NO: ***
Cell C's replyOfficial
07 Aug 2023, 08:27Good day Kelebogile,
Thank you.
The contract was indeed cancelled on the 02/07/2023, and the last debt order was on the 31 July for the July invoice. Please note that you have received a disconnection credit of R-317.12, and your account is currently in credit with that amount. We have escalated your query to our Team to assist with processing a refund, you will be contacted within 24-48 working hours.
Regards
^GN
Thank you.
The contract was indeed cancelled on the 02/07/2023, and the last debt order was on the 31 July for the July invoice. Please note that you have received a disconnection credit of R-317.12, and your account is currently in credit with that amount. We have escalated your query to our Team to assist with processing a refund, you will be contacted within 24-48 working hours.
Regards
^GN
Best regards,
Cell C's reply07 Aug 2023, 08:27
Official
Good day Kelebogile,
Thank you.
The contract was indeed cancelled on the 02/07/2023, and the last debt order was on the 31 July for the July invoice. Please note that you have received a disconnection credit of R-317.12, and your account is currently in credit with that amount. We have escalated your query to our Team to assist with processing a refund, you will be contacted within 24-48 working hours.
Regards
^GN
Thank you.
The contract was indeed cancelled on the 02/07/2023, and the last debt order was on the 31 July for the July invoice. Please note that you have received a disconnection credit of R-317.12, and your account is currently in credit with that amount. We have escalated your query to our Team to assist with processing a refund, you will be contacted within 24-48 working hours.
Regards
^GN
Best regards,