Debiting money for a canceled contract and sending me to debt collectors while they made me wait to listen to calls requesting for the cancelation.

I called on the 14th of August requesting for a cancelation of my cellphone contract and the data Sim card since my contract was due.

Money was debited from my account end of August and end of September . I didn't mind that because I was told the cancelation process will take 30 days. I started getting alarmed when R80 was debited end of October and then called to check why. The lady who was assisting me said that cancelation was not done on the data Sim and that she will do it. I told her that I reserved the money because it was not supposed to be debited and she that it was okay and that the benefits will be forfeited. I was not worried because I was not expecting them anyway. She then gave me a reference number: ***.

Month end of November R80 was debited from account again, I don't know why because I queried twice already. I called last week Wednesday and was told that the simcard was ported to prepaid on the 3rd of October. I was told that investigations have to be done regarding the 2 previous calls and that they will get back to me. I was given a reference number:*** to date I am still awaiting feedback.

To my surprise today I receive a message from cell c debt collectors stating that I owe R250+, I don't know how and why.

Cell cell has failed me and it is the second time now because I was struggling with my insurance claims and now this.