Debiting money after cancellation and not refunding.

Shocking! I immigrated 9 months ago and decided to not cancel my contract with Cell C. I happily paid until my contract runs out. I have since cancelled my contract but you are still debiting money from my account for a contract that has been cancelled? Trying to resolve this means I have to call Cell C to try and get my money refunded... Why do I need to pay international rates to sort a problem I should not be having? The contract is cancelled. If you debit money for a product I do not own, then you need to refund me. Why do I need to call in and beg for my money? How do I fix this now? Just keep letting you ***** money from my account? The consultant informed me that they cant call international numbers but you are ok for me to do it. I refuse to waste money to stay holding for an hour. "Thank you for contacting Cell C. If you need to make telephonic contact with me then you can call me.

We have received your query regarding your bill.

Kindly note we need to make a telephonic contact with you for security purposes. We apologize but our systems are unable to call international numbers.

Please contact customer care on +2784 135/140 for further assistance.

Kind Regards Noma B**** Cell C Written correspondence."