JB
Jerry B
1 reviews | Active since Oct 2010
26 May 2025, 10:49
DEBITING ACCOUNTS - *****ING!!!!!
DEBITING ACCOUNTS - *****ING!!!!! I knew when I wrote this review, on 01 Apr 2025 at 10:10 am they asked me to reply privately, I shouldn't have!! My son's account was successfully removed and transferred to my name, we even went to FNB to BLOCK the debit order and they still try to debit his account, he is unemployed and is now in a minus AGAIN, because of this stupid cell c, they don't even reply to my emails anymore, pathetic
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Replies (5)0
Replies (5)
Cell C's replyOfficial
26 May 2025, 12:50Dear Jerry Burger
Thank you for getting in touch.
Thank you for bringing this matter to our attention, and we sincerely apologize for the ongoing frustration and inconvenience caused. We understand how upsetting this situation is particularly after taking the correct steps to update the account and block the debit order.We acknowledge your feedback and are truly sorry that your son's account was debited again despite confirmation that the account was transferred to your name.
May you kindly provide us with the number in question as well as your alternative contact number.
Regards,
Cell C | MM
Best regards,
Cell C's reply26 May 2025, 12:50
Official
Dear Jerry Burger
Thank you for getting in touch.
Thank you for bringing this matter to our attention, and we sincerely apologize for the ongoing frustration and inconvenience caused. We understand how upsetting this situation is particularly after taking the correct steps to update the account and block the debit order.We acknowledge your feedback and are truly sorry that your son's account was debited again despite confirmation that the account was transferred to your name.
May you kindly provide us with the number in question as well as your alternative contact number.
Regards,
Cell C | MM
Best regards,
JB
Jerry B's updateReviewer Update
26 May 2025, 13:15my son's number is ***
my number is ***
i even have a mail from cell c that confirmed the transfer was successful and account up to date, even after that confirmation email cell c still tried to debit, on which i rep**** to that same email and until today no response
my number is ***
i even have a mail from cell c that confirmed the transfer was successful and account up to date, even after that confirmation email cell c still tried to debit, on which i rep**** to that same email and until today no response
JB
Jerry B's update26 May 2025, 13:15
Reviewer Update
my son's number is ***
my number is ***
i even have a mail from cell c that confirmed the transfer was successful and account up to date, even after that confirmation email cell c still tried to debit, on which i rep**** to that same email and until today no response
my number is ***
i even have a mail from cell c that confirmed the transfer was successful and account up to date, even after that confirmation email cell c still tried to debit, on which i rep**** to that same email and until today no response
Cell C's replyOfficial
26 May 2025, 13:26Thank you for the information provided. We have escalated the matter, and our Support Team will be in touch to resolve it. We apologize for the inconvenience and any negative experience caused.
Regards,
Cell C | CW
Regards,
Cell C | CW
Best regards,
Cell C's reply26 May 2025, 13:26
Official
Thank you for the information provided. We have escalated the matter, and our Support Team will be in touch to resolve it. We apologize for the inconvenience and any negative experience caused.
Regards,
Cell C | CW
Regards,
Cell C | CW
Best regards,
JB
Jerry B's updateReviewer Update
27 May 2025, 12:28And again, Your Cell C Infinity payment is overdue - pay today to prevent it slipping further into arrears. Please call Nimble *** *** / *** message for today!!!
WHY CAN'T YOU FIX THIS PROBLEM???
WHY CAN'T YOU FIX THIS PROBLEM???
JB
Jerry B's update27 May 2025, 12:28
Reviewer Update
And again, Your Cell C Infinity payment is overdue - pay today to prevent it slipping further into arrears. Please call Nimble *** *** / *** message for today!!!
WHY CAN'T YOU FIX THIS PROBLEM???
WHY CAN'T YOU FIX THIS PROBLEM???
Cell C's replyOfficial
27 May 2025, 12:36Dear Jerry Burger
Please accept our sincerest apologies for the repeated inconvenience caused by this message.We are actively investigating this matter and following up with our partners to ensure it is resolved as quickly as possible. This is not the experience we want for our customers, and we appreciate your patience and understanding.
Regards
Cell C | NT
Please accept our sincerest apologies for the repeated inconvenience caused by this message.We are actively investigating this matter and following up with our partners to ensure it is resolved as quickly as possible. This is not the experience we want for our customers, and we appreciate your patience and understanding.
Regards
Cell C | NT
Best regards,
Cell C's reply27 May 2025, 12:36
Official
Dear Jerry Burger
Please accept our sincerest apologies for the repeated inconvenience caused by this message.We are actively investigating this matter and following up with our partners to ensure it is resolved as quickly as possible. This is not the experience we want for our customers, and we appreciate your patience and understanding.
Regards
Cell C | NT
Please accept our sincerest apologies for the repeated inconvenience caused by this message.We are actively investigating this matter and following up with our partners to ensure it is resolved as quickly as possible. This is not the experience we want for our customers, and we appreciate your patience and understanding.
Regards
Cell C | NT
Best regards,