RC
Rudy C

1 reviews | Active since Sept 2014

24 Jul 2015, 15:15

Debiting 3 years after end of contact + inflated!

Once again my money is being ****** by a corporate giant! I took out a ONE year data contract about 4 years ago (no phones or ****les) with Cell C of 1Gig of data per month for use with my Ipad. I had a big fight with customer services as I discovered shortly after taking out the contract that I would not be allowed to top up the data if the 1Gig was used up. I told them I wanted the contract cancelled as I was not told this - in fact, the person who talked me into the contract told me I would NEVER run out of data agin! So I switched back over to a prepaid Vodacom card which suited me much better as I could add data at will. Now - almost three years later I am still being debited - and now for an amount of R279.00 per month!!!!! I just spoke to customer services and after being transferred to 3 different consultants have been told to cancel a contract that I DO NOT HAVE! They also had the cheek to tell me that I am still liable for another payment in August!! I want my money back!!

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Replies (1)
Cell C
Cell C's reply25 Jul 2015, 07:02
Official
Hello Rudy Coertzen,

Thank you for bringing this matter to our attention.

We will get one of our consultants to contact you and assist with this matter. Be assured this will be sorted amicably.

Regards
Cell C | PN