debited my account

I hope this is my last time complainimg about cell c as m tired wit that company I had a contract wit cell c nd my contract ended as a result I qualified for an upgrade the consultant phoned me nd didnt even explain to me that she is gonna change my packgae nd i had remainin data bundles in my phone nd I was told I lost those data nd sms when I moved to open line nd i was never advised now my account has been debited nd i cancelled the stupid contract as i dnt ever wanna deal wit cell c ever again in my life so please return my hard earned cash back to my account