RP
Romona P
1 reviews | Active since Aug 2015
07 May 2024, 14:16
Debited incorrect amount
As per the email below the consultant did a telephonic upgrade for me and advised that the new debit order amount will be R639 and instead an amount of R847 was debited from my account. No one is able to assist with the matter. I have tried several times to contact Rhulani as she did the upgrade for me. I have had no joy. I even have the upgrade contract stating an amount of R639. Please can someone assist urgently
---- Original message --------
From: "Rhulani Mabasa (Contractor)" <***>
Date: 2024/03/05 17:04 (GMT+02:00)
To: ***
Subject: Cell c upgrade
Good day Ramona.
Please be advised that we do have Samsung S24 plus for R799 per months for 36 months and that we will downgrade the package to the cheapest deal.
We will downgrade it to Smart data 500GB and you will end up paying R639 per months for 36 months.
Kind Regards
Rhulani
Rhulani Mabasa (Contractor) 0 *** Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch www.cellc.co.za
Helpful (0)
Replies (9)0
Replies (9)RP
Romona P's updateReviewer Update
07 May 2024, 15:02Thank you to whoever this is that has rep**** to me. You are the first person who has responded to me in quick time and who has shown interest in assisting me. I appreciate you assistance in this matter.
RP
Romona P's update07 May 2024, 15:02
Reviewer Update
Thank you to whoever this is that has rep**** to me. You are the first person who has responded to me in quick time and who has shown interest in assisting me. I appreciate you assistance in this matter.
RP
Romona P's updateReviewer Update
10 May 2024, 13:58I received a call from Ofentse (who is extremely helpful). I did advise her that the consultant who did my upgrade did not advise me about the pro rata amounts or any additional amounts there were to he debited from my account. She advised that she would listen to the call. She called me back to advise that upon listening to the call it was clear the I was not advised about the pro rata payments by the consultant. She then advised that the finance department has declined refunding me for the pro rata fees due to data being used.
How can I as a consumer be charged for something that I was not aware of and was not advised of by the consultant. I was not even aware that there was 500MB of data assigned to me. I don't believe that it is legal or ethical to take money from me which I was not advised about and even now after realizing that your staff member failed to advise me of this important information, I am told that the finance department does not want to refund me.
That extra R208 cost me extra loss of R130 with the bank as the debit order was unpaid due to cell c debuting me for more than they advised.
Can someone at the CEO's level contact me please as I.have been a long standing customer of Cell C and this kind of daylight ******* is not right for me or any other consumer? Dear CEO of Cell C, this is not how you treat loyal customers.
How can I as a consumer be charged for something that I was not aware of and was not advised of by the consultant. I was not even aware that there was 500MB of data assigned to me. I don't believe that it is legal or ethical to take money from me which I was not advised about and even now after realizing that your staff member failed to advise me of this important information, I am told that the finance department does not want to refund me.
That extra R208 cost me extra loss of R130 with the bank as the debit order was unpaid due to cell c debuting me for more than they advised.
Can someone at the CEO's level contact me please as I.have been a long standing customer of Cell C and this kind of daylight ******* is not right for me or any other consumer? Dear CEO of Cell C, this is not how you treat loyal customers.
RP
Romona P's update10 May 2024, 13:58
Reviewer Update
I received a call from Ofentse (who is extremely helpful). I did advise her that the consultant who did my upgrade did not advise me about the pro rata amounts or any additional amounts there were to he debited from my account. She advised that she would listen to the call. She called me back to advise that upon listening to the call it was clear the I was not advised about the pro rata payments by the consultant. She then advised that the finance department has declined refunding me for the pro rata fees due to data being used.
How can I as a consumer be charged for something that I was not aware of and was not advised of by the consultant. I was not even aware that there was 500MB of data assigned to me. I don't believe that it is legal or ethical to take money from me which I was not advised about and even now after realizing that your staff member failed to advise me of this important information, I am told that the finance department does not want to refund me.
That extra R208 cost me extra loss of R130 with the bank as the debit order was unpaid due to cell c debuting me for more than they advised.
Can someone at the CEO's level contact me please as I.have been a long standing customer of Cell C and this kind of daylight ******* is not right for me or any other consumer? Dear CEO of Cell C, this is not how you treat loyal customers.
How can I as a consumer be charged for something that I was not aware of and was not advised of by the consultant. I was not even aware that there was 500MB of data assigned to me. I don't believe that it is legal or ethical to take money from me which I was not advised about and even now after realizing that your staff member failed to advise me of this important information, I am told that the finance department does not want to refund me.
That extra R208 cost me extra loss of R130 with the bank as the debit order was unpaid due to cell c debuting me for more than they advised.
Can someone at the CEO's level contact me please as I.have been a long standing customer of Cell C and this kind of daylight ******* is not right for me or any other consumer? Dear CEO of Cell C, this is not how you treat loyal customers.
RP
Romona P's updateReviewer Update
15 May 2024, 10:23I am still not receiving any joy regarding this matter. I got a call from Ofentse on Monday saying that if I am still unhappy then I should email ***. Cell C is still refusing to deduct the additional pro rata amounts added to my bill. This despite your staff member not advising me about these fees. I will pay the R639 as per my contract but I refuse to pay the pro rate fees as I was not advised of this. Ofentse listened to the call and advised that the consultant did not advise me. So I do not think it is right for me to pay for this.
RP
Romona P's update15 May 2024, 10:23
Reviewer Update
I am still not receiving any joy regarding this matter. I got a call from Ofentse on Monday saying that if I am still unhappy then I should email ***. Cell C is still refusing to deduct the additional pro rata amounts added to my bill. This despite your staff member not advising me about these fees. I will pay the R639 as per my contract but I refuse to pay the pro rate fees as I was not advised of this. Ofentse listened to the call and advised that the consultant did not advise me. So I do not think it is right for me to pay for this.
Cell C's replyOfficial
15 May 2024, 10:33Dear Romona pillay
We are regretful to hear that. The matter will be investigated and rectified.
Regards
Cell C | NT
We are regretful to hear that. The matter will be investigated and rectified.
Regards
Cell C | NT
Cell C's reply15 May 2024, 10:33
Official
Dear Romona pillay
We are regretful to hear that. The matter will be investigated and rectified.
Regards
Cell C | NT
We are regretful to hear that. The matter will be investigated and rectified.
Regards
Cell C | NT
RP
Romona P's updateReviewer Update
15 May 2024, 19:26Can someone at a senior level please stop the debit order on my account until this matter is resolved. You have tired to debit my account again with the incorrect amount and I have been charged another R130 by the bank. Is there anyone in a senior position (above Ofentse) that can assist with this matter!!!
RP
Romona P's update15 May 2024, 19:26
Reviewer Update
Can someone at a senior level please stop the debit order on my account until this matter is resolved. You have tired to debit my account again with the incorrect amount and I have been charged another R130 by the bank. Is there anyone in a senior position (above Ofentse) that can assist with this matter!!!
Cell C's replyOfficial
15 May 2024, 19:33We have advised of your request. We'll be in touch.
Cell C |NH
Cell C |NH
Cell C's reply15 May 2024, 19:33
Official
We have advised of your request. We'll be in touch.
Cell C |NH
Cell C |NH
RP
Romona P's updateReviewer Update
15 May 2024, 19:50I've contacted the bank and they have requested that Cell C stop the debit order as they will be charging me R130 eveytime you debit. I shouldn't be now paying additional banking charges because of an error from Cell C part.
RP
Romona P's update15 May 2024, 19:50
Reviewer Update
I've contacted the bank and they have requested that Cell C stop the debit order as they will be charging me R130 eveytime you debit. I shouldn't be now paying additional banking charges because of an error from Cell C part.
Cell C's replyOfficial
15 May 2024, 19:54We have notified the team.
Cell C | NH
Cell C | NH
Cell C's reply15 May 2024, 19:54
Official
We have notified the team.
Cell C | NH
Cell C | NH
RP
Romona P's updateReviewer Update
21 May 2024, 09:50Can I please have an update on this matter?
RP
Romona P's update21 May 2024, 09:50
Reviewer Update
Can I please have an update on this matter?