1 reviews | Active since Feb 2015
Debited for an Iphone I never signed up for.
My account is debited by Cell C without my permission for an Iphone that I never signed up for.<br> I called them countless times to sort out the case but they never seem to sort it out.<br> After phoning and explaining my situation a thousand times, I'm always told that they are\ investigating"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;506022;757527;6;2;0;1;0;0;2;NULL;NULL;NULL;15/02/23 14:25;15/02/23 12:44;Still waiting for my refund!;360+ Plus- T****3133 / ***;;***;This is not the first time I have experienced drama with Liquid Capital hence I was so eager to cancel when I bought a new car. I called the call center and spoke to Zibuyisile Mathe, who assisted me to cancel. However I was asked to pay a shortfall amount...which I requested a breakdown of and then paid. Forwarded the proof of payment to them. I then got a call from Sinqobile Monqeka who asked me what the payment was for...I explained it to her and she asked me to forward her the proof of payment. I did so and asked her to confirm the cancellation. She confirmed on email. Debit order day came and my account was debited. I immediately emailed Sinqobile about this, she then apologized and asked me to go reverse it at the bank...really? Why should I take time to go to the bank and correct an error that they did? I asked this question and never got a response since. I am disgusted that Liquid Capital is just sitting with my money, making no effort to refund me. Further more I have requested a statement for my other policy with LC that I am trying to cancel. still no word! sort this out asap!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819856;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/02/23 14:47;15/02/23 12:48;MTN - Your customer service is non-existent!!!;8,81E+12;;***;a week ago I upgraded my contract with MTN.<br> <br> The store was friendly and helpful and everything seemed to run smoothly until the next day.<br> The sim swap that was performed on my phone did not go through and apparently \failed\"" on their network. I was not informed of this and only found this out after calling their call centre numerous times who then \""escalated\"" the problem<br> <br> My data bundle was linked to my i-pad and I subsequently realised that my sim in my i-pad was no longer working. After getting nowhere with the call centre"
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
