TS
Tracey S

1 reviews | Active since Mar 2009

26 Sept 2016, 15:26

DEBIT WHAT THEY WANT

<p>Cell C have once again just debit my account an amount that they want. Last month when i queried the amount a very badly trained lady tried to tell me that i had a rejected debit - this was not true and at my own cost, time and effect had to prove this - i did so and sent a copy of my bank statement cnfing that the debit did come off my account. Please urgently refund me the overcharge and from now on make sure you debit the correct amount.</p>

0
Replies (2)
Cell C
Cell C's reply26 Sept 2016, 15:35
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply27 Sept 2016, 09:37
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN