NS
Nompumelelo S
1 reviews | Active since Mar 2015
06 Apr 2023, 12:27
Debit Penalty Fee - ****
I have a cell c contract and its been ok until this month. I called the contact centre on the 1st of April enquiring on the reason they had not taken their money like the end of February only to be advised by one of their call centre agents Nhlanhla that I should wait 24hrs just to ensure the double payment like the end of February does not go off.
Today I receive my statement and low and behold - a debit penalty fee. Now listen if I had a decline fee on my statement I would understand but I saw no decline fee. I call the contact centre and Angel answers and she advises that Cell c tried to debit my account - but where is the decline fees?
Don't be out here trying to **** people's accounts with penalty fees lona!
Helpful (0)
Replies (12)0
Replies (12)
Cell C's replyOfficial
06 Apr 2023, 13:32Hi Nompumelelo Shabangu
Thank you for contacting Cell C.
We have received your query regarding the billing on your account.
Our records show that your account has been billed a R70.00 reversal fee.
Regards
^MP
Thank you for contacting Cell C.
We have received your query regarding the billing on your account.
Our records show that your account has been billed a R70.00 reversal fee.
Regards
^MP
Best regards,
Cell C's reply06 Apr 2023, 13:32
Official
Hi Nompumelelo Shabangu
Thank you for contacting Cell C.
We have received your query regarding the billing on your account.
Our records show that your account has been billed a R70.00 reversal fee.
Regards
^MP
Thank you for contacting Cell C.
We have received your query regarding the billing on your account.
Our records show that your account has been billed a R70.00 reversal fee.
Regards
^MP
Best regards,
NS
Nompumelelo S's updateReviewer Update
06 Apr 2023, 13:35Can you send a confirmation e-mail to my e-mail address. Please and thank you!
NS
Nompumelelo S's update06 Apr 2023, 13:35
Reviewer Update
Can you send a confirmation e-mail to my e-mail address. Please and thank you!
NS
Nompumelelo S's updateReviewer Update
06 Apr 2023, 13:54my statement still shows the same amount due. please amend this
NS
Nompumelelo S's update06 Apr 2023, 13:54
Reviewer Update
my statement still shows the same amount due. please amend this
Cell C's replyOfficial
06 Apr 2023, 14:02Good day,
We have escalated the matter to our Team and you will be contacted for assistance.
Regards,
^TN
We have escalated the matter to our Team and you will be contacted for assistance.
Regards,
^TN
Best regards,
Cell C's reply06 Apr 2023, 14:02
Official
Good day,
We have escalated the matter to our Team and you will be contacted for assistance.
Regards,
^TN
We have escalated the matter to our Team and you will be contacted for assistance.
Regards,
^TN
Best regards,
NS
Nompumelelo S's updateReviewer Update
06 Apr 2023, 19:40i am still waiting
NS
Nompumelelo S's update06 Apr 2023, 19:40
Reviewer Update
i am still waiting
Cell C's replyOfficial
06 Apr 2023, 20:41Good evening,
Our turnaround time is 24 to 48 working hours however, our Team did try to reach you at around 5pm but call rang unanswered.
May we have an alternative number you are reachable on for assistance.
Regards,
^TN
Our turnaround time is 24 to 48 working hours however, our Team did try to reach you at around 5pm but call rang unanswered.
May we have an alternative number you are reachable on for assistance.
Regards,
^TN
Best regards,
Cell C's reply06 Apr 2023, 20:41
Official
Good evening,
Our turnaround time is 24 to 48 working hours however, our Team did try to reach you at around 5pm but call rang unanswered.
May we have an alternative number you are reachable on for assistance.
Regards,
^TN
Our turnaround time is 24 to 48 working hours however, our Team did try to reach you at around 5pm but call rang unanswered.
May we have an alternative number you are reachable on for assistance.
Regards,
^TN
Best regards,
NS
Nompumelelo S's updateReviewer Update
07 Apr 2023, 07:32*** please call at 10h00
NS
Nompumelelo S's update07 Apr 2023, 07:32
Reviewer Update
*** please call at 10h00
NS
Nompumelelo S's updateReviewer Update
07 Apr 2023, 08:56Not you guys saying I must go to Newtown Junction to seek a refund for the reversal. Your social media team is useless. I was speaking to Philisiwe and she says I must go the Newtown store to get the penalty fee reversed. I made an IB payment and was not advised of the reflection date.
Your service is the worst!
Your service is the worst!
NS
Nompumelelo S's update07 Apr 2023, 08:56
Reviewer Update
Not you guys saying I must go to Newtown Junction to seek a refund for the reversal. Your social media team is useless. I was speaking to Philisiwe and she says I must go the Newtown store to get the penalty fee reversed. I made an IB payment and was not advised of the reflection date.
Your service is the worst!
Your service is the worst!
NS
Nompumelelo S's updateReviewer Update
07 Apr 2023, 08:59At this point you guys wont assist. I was on a call for an hour and 15 minutes only to be told nothing. I forwarded my bank statement only to be told I need to go to the store for a refund?? are u guys MAD??
Cell C do better
Cell C do better
NS
Nompumelelo S's update07 Apr 2023, 08:59
Reviewer Update
At this point you guys wont assist. I was on a call for an hour and 15 minutes only to be told nothing. I forwarded my bank statement only to be told I need to go to the store for a refund?? are u guys MAD??
Cell C do better
Cell C do better
Cell C's replyOfficial
07 Apr 2023, 09:33Good day Nompumelelo,
Please note that your case is still pending.
We have followed up with our Team, you will be contacted yet again.
Regards
^GN
Please note that your case is still pending.
We have followed up with our Team, you will be contacted yet again.
Regards
^GN
Best regards,
Cell C's reply07 Apr 2023, 09:33
Official
Good day Nompumelelo,
Please note that your case is still pending.
We have followed up with our Team, you will be contacted yet again.
Regards
^GN
Please note that your case is still pending.
We have followed up with our Team, you will be contacted yet again.
Regards
^GN
Best regards,
NS
Nompumelelo S's updateReviewer Update
19 Apr 2023, 11:41Its the 19th and i haven't been contacted
Instead my account was debited on the 15th when i was explicitly told by Philisiwe that my new debit order date will be effective next month. You guys suck big time. Refer to that hour long call i had with Philisiwe. Now i will have to pay penalty fees when the error is on your side. *******!!
Instead my account was debited on the 15th when i was explicitly told by Philisiwe that my new debit order date will be effective next month. You guys suck big time. Refer to that hour long call i had with Philisiwe. Now i will have to pay penalty fees when the error is on your side. *******!!
NS
Nompumelelo S's update19 Apr 2023, 11:41
Reviewer Update
Its the 19th and i haven't been contacted
Instead my account was debited on the 15th when i was explicitly told by Philisiwe that my new debit order date will be effective next month. You guys suck big time. Refer to that hour long call i had with Philisiwe. Now i will have to pay penalty fees when the error is on your side. *******!!
Instead my account was debited on the 15th when i was explicitly told by Philisiwe that my new debit order date will be effective next month. You guys suck big time. Refer to that hour long call i had with Philisiwe. Now i will have to pay penalty fees when the error is on your side. *******!!
Cell C's replyOfficial
19 Apr 2023, 12:37Noted, we have requested for the call to be listened too.
^MN
^MN
Best regards,
Cell C's reply19 Apr 2023, 12:37
Official
Noted, we have requested for the call to be listened too.
^MN
^MN
Best regards,