KS
Karen S

1 reviews | Active since Jun 2023

26 Jun 2023, 10:49

Debit orders still put through after contract cancellation

I had a fixed amount contract with Cell C for R99 per month for 24 months. Not only did they put through any strange amounts, ranging up to R600 some months. I also sent contract cancellation emails to: *** to *** and to *** after my 24 month contract was finished. They still deduct money from my bank account. I reverse, stop and query the debit orders and Cell C simply uses a different reference number and put through the amounts on my bank account again!!!!! NO ONE answers a phone to cancel contracts or to complain, so getting hold of somebody that can assist is impossible.

I want my contract cancelled and for Cell C to STOP putting debit orders through!

0
Replies (1)
Cell C
Cell C's reply26 Jun 2023, 11:23
Official
Good day Karen

Please accept our sincere apologies for the unpleasant service experienced.

The matter has been referred to our Team for further investigations.

Please expect a call soon.

^SM