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yekhanyasulu Y
1 reviews | Active since Jul 2016
29 Aug 2019, 08:07
Debit orders still going off on my account after cancelling contract months ago.
I am highly do not recommend cell c fibre to home as a reliable service as i cancelled my contract 4 months ago upon paying off the rest of my contact as i was moving places. They still have been deducting R1600+ every month from my account after numerous communication to them and always promising me that the issue is settled but come month end im still receiving these ridiculous debit orders. This reflects very badly on my credit score as i have to always go to the bank to reverse these debit orders. I would NEVER again obtain any services from cell c because they simply focus on taking our money and delivering very poor services!
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Replies (2)
Cell C's replyOfficial
29 Aug 2019, 08:13Good morning Yekha
Thank you for bringing the matter to our attention.
We have escalated it to management at the Fibre Support Department for urgent assistance. Do expect communication soon.
Regards
DA
Thank you for bringing the matter to our attention.
We have escalated it to management at the Fibre Support Department for urgent assistance. Do expect communication soon.
Regards
DA
Cell C's reply29 Aug 2019, 08:13
Official
Good morning Yekha
Thank you for bringing the matter to our attention.
We have escalated it to management at the Fibre Support Department for urgent assistance. Do expect communication soon.
Regards
DA
Thank you for bringing the matter to our attention.
We have escalated it to management at the Fibre Support Department for urgent assistance. Do expect communication soon.
Regards
DA
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yekhanyasulu Y's updateReviewer Update
02 Sept 2019, 10:54After sending my review, i only got contacted once via call on the same day (29 Aug 2019) to say someone will be in touch with me, till today (02 Sep 2019) No one has contacted me as of yet and yet AGAIN i go debited another R700 yesterday!(01 Sep 2019). Meaning i have been incorrectly debited 3 times in a space of 1 week from cell C. I have to now once again make time and use petrol to go reverse this transaction. It is very clear that this matter is not urgent to you guys.This is such poor service and ****************!
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yekhanyasulu Y's update02 Sept 2019, 10:54
Reviewer Update
After sending my review, i only got contacted once via call on the same day (29 Aug 2019) to say someone will be in touch with me, till today (02 Sep 2019) No one has contacted me as of yet and yet AGAIN i go debited another R700 yesterday!(01 Sep 2019). Meaning i have been incorrectly debited 3 times in a space of 1 week from cell C. I have to now once again make time and use petrol to go reverse this transaction. It is very clear that this matter is not urgent to you guys.This is such poor service and ****************!