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Angelique N

1 reviews | Active since Oct 2024

28 Feb 2026, 19:04

Debit orders loaded after contract cancellation

After cancelling my contract with cell c and being told that my last installenent would be in January another debit order went of yesterday. I have received numerous calls for upgrades in which i told the consultanta that i dont want to upgrade as i already cancelled the contract. After calling me for an upgrade the consultant told me that she was sorry, she see that i did cancel the contract. With cell c it is always a nightmare to cancel contracts. Just like cell c calls are recorded our calls are also recorded. I disputed the payment of yesterday as i know it is going to be a big struggle again, but it does affect my credit score. Cell c is very good at spamming you with calls, but its a whole different story when you want to cancel.

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Replies (3)
Cell C
Cell C's reply01 Mar 2026, 07:29
Official
Dear Angelique N,

Thank you for contacting Cell C.

We sincerely apologize for the frustration and inconvenience you have experienced regarding the cancellation of your contract and the recent debit order. We understand how concerning this situation is, especially when it may impact your credit profile.

Please allow us the opportunity to investigate this matter urgently. Rest assured that our support team will reach out and provide the necessary assistance.

Regards,
Cell C | TD

Best regards,

Cell C
Cell C's reply02 Mar 2026, 18:19
Official
Dear Angelique Norris,

Thank you for your patience.

We would like to update you that your query is still under investigation with our team. We are actively working on it and will provide you with feedback as soon as we have an update.

Thank you for bearing with us while we resolve this.
 
Case Status: Pending 
 Kind regards,
Cell C | TM 

Best regards,

Cell C
Cell C's reply03 Mar 2026, 17:13
Official
Dear Angelique Norris, 

Thank you for your patience while we investigated your query.

Please find the final feedback below:
  • We contacted you and confirmed that you had requested the cancellation between December and January.
  • You were advised by our agents that your last debit order would be processed at the end of January 2026.
  • We have noted that you were still charged the full package amount without any discount, even though the contract was due to end in January.
  • A credit request for the month of February has been submitted, as you did not make use of the benefits.
  • The unused benefits have now been removed.
  • You have been updated telephonically regarding these actions.

We will provide further feedback once the February credit request has been processed.

If you need any additional assistance in the meantime, please let us know.

Case Status: Closed

Kind regards,
Cell C | TM 

Best regards,