MR
Morongwa R
1 reviews | Active since Dec 2018
16 Jun 2022, 11:36
Debit orders collection
I have been a good paying customer and then when i changed jobs, i changed my debit order so that they will keep getting their money, then boom cellc debit me 3 times in month and still tells me my account is in errears even after i paid using their app, what's the use of having an app which does not serve the purpose intended to. When i changed my debit order date i had already made the payment to cellc, but still cellc debited me twice even though i didn't have any errears and to mu suprise their call centre consultants could not even explain to me why i was debited twice. And now this morning I wake up to another attempt to debit my account, cellc collections please fix your systems you are ruining my credit record!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
16 Jun 2022, 15:34Hi *****gwa Raphasha
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding this matter.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding this matter.
Regards
^MP
Best regards,
Cell C's reply16 Jun 2022, 15:34
Official
Hi *****gwa Raphasha
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding this matter.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding this matter.
Regards
^MP
Best regards,
MR
Morongwa R's updateReviewer Update
24 Jul 2022, 18:47I was charged penalty fees and still double debited even after i was assured that the mistake will be rectified 👎👎👎👎
MR
Morongwa R's update24 Jul 2022, 18:47
Reviewer Update
I was charged penalty fees and still double debited even after i was assured that the mistake will be rectified 👎👎👎👎
Cell C's replyOfficial
05 Aug 2022, 12:35Hi Moringwa,
Thank you for contacting us regarding your billing.
Please note that as per records relating to previous case ***:
-On the 17th June 2022 your billing was explained and our consultant advised you that the account was up to date with a possibility of being charged a penalty fee the following month.
-On the 20th June 2022, a debit order was reversed.
-Your June arrears + failed debit order penalty fees + your July bill was debited on the 6th July as per the new debit order date.
-This debit order reversed and the reversals have been reoccurring when we tried to debit your account, hence the penalty fees.
^TN
Thank you for contacting us regarding your billing.
Please note that as per records relating to previous case ***:
-On the 17th June 2022 your billing was explained and our consultant advised you that the account was up to date with a possibility of being charged a penalty fee the following month.
-On the 20th June 2022, a debit order was reversed.
-Your June arrears + failed debit order penalty fees + your July bill was debited on the 6th July as per the new debit order date.
-This debit order reversed and the reversals have been reoccurring when we tried to debit your account, hence the penalty fees.
^TN
Best regards,
Cell C's reply05 Aug 2022, 12:35
Official
Hi Moringwa,
Thank you for contacting us regarding your billing.
Please note that as per records relating to previous case ***:
-On the 17th June 2022 your billing was explained and our consultant advised you that the account was up to date with a possibility of being charged a penalty fee the following month.
-On the 20th June 2022, a debit order was reversed.
-Your June arrears + failed debit order penalty fees + your July bill was debited on the 6th July as per the new debit order date.
-This debit order reversed and the reversals have been reoccurring when we tried to debit your account, hence the penalty fees.
^TN
Thank you for contacting us regarding your billing.
Please note that as per records relating to previous case ***:
-On the 17th June 2022 your billing was explained and our consultant advised you that the account was up to date with a possibility of being charged a penalty fee the following month.
-On the 20th June 2022, a debit order was reversed.
-Your June arrears + failed debit order penalty fees + your July bill was debited on the 6th July as per the new debit order date.
-This debit order reversed and the reversals have been reoccurring when we tried to debit your account, hence the penalty fees.
^TN
Best regards,
MR
Morongwa R's updateReviewer Update
18 Aug 2022, 08:44That's bull ****, your consultants vould not explain to me that why was i double debited in the first place which is the reason why the debit order was returned, you guys cannot explain to me why was i debited twice even the following month and to make matters worse i was debited morw than once in June you tried to debit my account even after the money i paid reflected on your side. And your condultants still could not explain to me why it happened 😏😏 anyways when i get money i will just cancel all my contracts and stop doing business with cellc altogether.
MR
Morongwa R's update18 Aug 2022, 08:44
Reviewer Update
That's bull ****, your consultants vould not explain to me that why was i double debited in the first place which is the reason why the debit order was returned, you guys cannot explain to me why was i debited twice even the following month and to make matters worse i was debited morw than once in June you tried to debit my account even after the money i paid reflected on your side. And your condultants still could not explain to me why it happened 😏😏 anyways when i get money i will just cancel all my contracts and stop doing business with cellc altogether.