KB
Kurt B
1 reviews | Active since Apr 2023
21 Aug 2024, 12:45
Debit Order Ts and Cs
Cell C... Cell C... Cell C
What a horrible service provider this is, my contract is about 5 months old and what an experience I had.
Did you know that Cell C does not have Ts and Cs for their debit orders? So when you pay your account via debit order you better know what you are signing up for..
My July (25th) debit order was unpaid and do i regret it, this is the 4th week where they tried to debit my account without prior approval or evens contacting me to give the go ahead on the adhoc debit orders.
Last week i called the Call Center to obtain the Ts and Cs however i was told there is no Ts and Cs and I was informed that if your normal debit order fails Cell C will try and debit your account twice the following month besides the normal debit date. But how is this the 4th week without fail cell c tried to debit my account.
Where is the Debit Order Ts and Cs?
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
21 Aug 2024, 13:04Dear Kurt Beyers
Thank you for contact us.
We apologize for any inconvenience. Please note that debit order is mandatory. May you kindly private message us the number in question. We will look into it.
Regards
Cell C | NT
Thank you for contact us.
We apologize for any inconvenience. Please note that debit order is mandatory. May you kindly private message us the number in question. We will look into it.
Regards
Cell C | NT
Best regards,
Cell C's reply21 Aug 2024, 13:04
Official
Dear Kurt Beyers
Thank you for contact us.
We apologize for any inconvenience. Please note that debit order is mandatory. May you kindly private message us the number in question. We will look into it.
Regards
Cell C | NT
Thank you for contact us.
We apologize for any inconvenience. Please note that debit order is mandatory. May you kindly private message us the number in question. We will look into it.
Regards
Cell C | NT
Best regards,
KB
Kurt B's updateReviewer Update
22 Aug 2024, 07:35Thank you for your response.
I do understand that debit orders are mandatory. But that is not what my concern is. The number is ***.
I look forward to your response, and may i plea with you for the Ts and Cs of debit orders
I do understand that debit orders are mandatory. But that is not what my concern is. The number is ***.
I look forward to your response, and may i plea with you for the Ts and Cs of debit orders
KB
Kurt B's update22 Aug 2024, 07:35
Reviewer Update
Thank you for your response.
I do understand that debit orders are mandatory. But that is not what my concern is. The number is ***.
I look forward to your response, and may i plea with you for the Ts and Cs of debit orders
I do understand that debit orders are mandatory. But that is not what my concern is. The number is ***.
I look forward to your response, and may i plea with you for the Ts and Cs of debit orders
Cell C's replyOfficial
22 Aug 2024, 08:48Dear Kurt Beyers
Thank you for getting back to us. Your debit date has been changed from the 25th to the 27th, effective from next month. Please click on the below lick for terms & conditions and refer to clause 7.
https://www.cellc.co.za/cellc/static-content/PDF/Individual-Subscriber-Agreement-T&C-New.pdf
Cell C | NT
Thank you for getting back to us. Your debit date has been changed from the 25th to the 27th, effective from next month. Please click on the below lick for terms & conditions and refer to clause 7.
https://www.cellc.co.za/cellc/static-content/PDF/Individual-Subscriber-Agreement-T&C-New.pdf
Cell C | NT
Best regards,
Cell C's reply22 Aug 2024, 08:48
Official
Dear Kurt Beyers
Thank you for getting back to us. Your debit date has been changed from the 25th to the 27th, effective from next month. Please click on the below lick for terms & conditions and refer to clause 7.
https://www.cellc.co.za/cellc/static-content/PDF/Individual-Subscriber-Agreement-T&C-New.pdf
Cell C | NT
Thank you for getting back to us. Your debit date has been changed from the 25th to the 27th, effective from next month. Please click on the below lick for terms & conditions and refer to clause 7.
https://www.cellc.co.za/cellc/static-content/PDF/Individual-Subscriber-Agreement-T&C-New.pdf
Cell C | NT
Best regards,
KB
Kurt B's updateReviewer Update
22 Aug 2024, 09:47Hi
Thank you for your response.
5.3.3. made by the payment method selected by you in the Application, or by any other means as may be agreed by the Service Suppliers in writing. To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances.
Can this be discussed as there seems to be a damn confusion. As per the statement it states " the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances"
Now here is my problem with the statement it states that "you" being I the customer will agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances" but the thing is no one contacted me for this so how does this apply to me.
I understand that I missed my debit order on the 25th of July however for the month of August Cell C tried to debit my bank account every single week without me "agree, understand, confirm and authorise the Service Suppliers to debit your account"
I dont know what else to say, the details are clear in black and what but its not the service I am getting. It is clear that this does not apply to me. Better yet this was the first failed debit order.
Thank you for your response.
5.3.3. made by the payment method selected by you in the Application, or by any other means as may be agreed by the Service Suppliers in writing. To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances.
Can this be discussed as there seems to be a damn confusion. As per the statement it states " the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances"
Now here is my problem with the statement it states that "you" being I the customer will agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances" but the thing is no one contacted me for this so how does this apply to me.
I understand that I missed my debit order on the 25th of July however for the month of August Cell C tried to debit my bank account every single week without me "agree, understand, confirm and authorise the Service Suppliers to debit your account"
I dont know what else to say, the details are clear in black and what but its not the service I am getting. It is clear that this does not apply to me. Better yet this was the first failed debit order.
KB
Kurt B's update22 Aug 2024, 09:47
Reviewer Update
Hi
Thank you for your response.
5.3.3. made by the payment method selected by you in the Application, or by any other means as may be agreed by the Service Suppliers in writing. To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances.
Can this be discussed as there seems to be a damn confusion. As per the statement it states " the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances"
Now here is my problem with the statement it states that "you" being I the customer will agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances" but the thing is no one contacted me for this so how does this apply to me.
I understand that I missed my debit order on the 25th of July however for the month of August Cell C tried to debit my bank account every single week without me "agree, understand, confirm and authorise the Service Suppliers to debit your account"
I dont know what else to say, the details are clear in black and what but its not the service I am getting. It is clear that this does not apply to me. Better yet this was the first failed debit order.
Thank you for your response.
5.3.3. made by the payment method selected by you in the Application, or by any other means as may be agreed by the Service Suppliers in writing. To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances.
Can this be discussed as there seems to be a damn confusion. As per the statement it states " the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances"
Now here is my problem with the statement it states that "you" being I the customer will agree, understand, confirm and authorise the Service Suppliers to debit your account in such circumstances" but the thing is no one contacted me for this so how does this apply to me.
I understand that I missed my debit order on the 25th of July however for the month of August Cell C tried to debit my bank account every single week without me "agree, understand, confirm and authorise the Service Suppliers to debit your account"
I dont know what else to say, the details are clear in black and what but its not the service I am getting. It is clear that this does not apply to me. Better yet this was the first failed debit order.
Cell C's replyOfficial
22 Aug 2024, 09:55On which number can we reach you on to assist further?
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply22 Aug 2024, 09:55
Official
On which number can we reach you on to assist further?
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
KB
Kurt B's updateReviewer Update
23 Aug 2024, 09:09I can be contacted on *** (as per your records)
KB
Kurt B's update23 Aug 2024, 09:09
Reviewer Update
I can be contacted on *** (as per your records)
KB
Kurt B's updateReviewer Update
23 Aug 2024, 09:09I can be contacted on *** (as per your records)
KB
Kurt B's update23 Aug 2024, 09:09
Reviewer Update
I can be contacted on *** (as per your records)
Cell C's replyOfficial
23 Aug 2024, 10:04Thank you, our team will be in contact to assist within 24 business hours.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,
Cell C's reply23 Aug 2024, 10:04
Official
Thank you, our team will be in contact to assist within 24 business hours.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,