KP
KAYLEEN P

1 reviews | Active since Jan 2014

29 Aug 2020, 04:15

DEBIT ORDER TAKEN - CONTRACTED ENDED ALREADY !!!!!!!

Good day

Please note Cell C keeps debiting an amount of R848.15 every month when I finished my contract in Feb 2020. I gave them notice in time. Since than I have reverse the debit order every month. This is such a hassle, I CANT AFFORD TO PAY THIS AMOUNT AT ALL. PLEASE WRITE IT OFF.

I cannot afford to pay R848.15 I just don’t have the money to spare, my husband lost his job due to Corona, so I had to take on a lot more. I can’t even pay my kids school fees. I just wish they could stop taking the debit order, I need that money to take care of my family & the household. I know it may not seem a lot but it really helps me. I understand they want money but really I was a faithful customer up to the end, I didn’t want to review my contract. Now it seems they want to go after the poorest of the poor. I REALLY CANNOT AFFORD TO PAY THIS AMOUNT. WHY THEY ASSIST OTHER CUSTOMERS BUT NOT ME IS REALLY SO UNFAIR.

MY Id no: *** KS PRINSLOO CELL: ***

0
Replies (3)
Cell C
Cell C's reply29 Aug 2020, 07:48
Official
Hi Kayleen

Thank you for contacting us regarding your query.

We have assigned your query to our Support Team for assistance. 

^YM
KP
KAYLEEN P's update02 Sept 2020, 12:15
Reviewer Update
STILL NO FEEDBACK !!!!
Cell C
Cell C's reply02 Sept 2020, 12:25
Official
Hi Kayleen 

We have been unable to reach you on the contact number you have provided. 

Please check your emails as feedback was emailed to you yesterday 01/09/2020.

^MM