HB
Hanri B
1 reviews | Active since May 2020
01 Jul 2020, 09:00
DEBIT ORDER STILL GOING OFF - AFTER CANCELLATION
Good Day
My Husband's contract came to an end end of April 2020. We requested a cancellation, as his debit order was still deducted from his bank account. We received confirmation from Cell C that his contact has been terminated. Effective 20/06/2020. A debit order went off again for the full amount this morning.
This is really unacceptable, and we request a refund immediately.
I would really appreciate your assistance in this matter.
Kind Regards Hanri Bester
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Jul 2020, 09:38Good day Hanri Bester
Thank you for getting in touch.
Please note that, you have received the full benefits on the 1st of June and the invoice was already generated when we terminate the contract on the 20th June.
^NT
Thank you for getting in touch.
Please note that, you have received the full benefits on the 1st of June and the invoice was already generated when we terminate the contract on the 20th June.
^NT
Cell C's reply01 Jul 2020, 09:38
Official
Good day Hanri Bester
Thank you for getting in touch.
Please note that, you have received the full benefits on the 1st of June and the invoice was already generated when we terminate the contract on the 20th June.
^NT
Thank you for getting in touch.
Please note that, you have received the full benefits on the 1st of June and the invoice was already generated when we terminate the contract on the 20th June.
^NT
HB
Hanri B's updateReviewer Update
01 Jul 2020, 09:43Good Day
Please note, we were not given the benefit, and we were unable to connect to your network for the month of June, which proves we were disconnected from your network due to the cancellation. Your consultant informed me that the last payment/debit order will go off beginning of June. I cancelled the contract in April.
Somewhere someone is not giving us clear information.
Please note, we were not given the benefit, and we were unable to connect to your network for the month of June, which proves we were disconnected from your network due to the cancellation. Your consultant informed me that the last payment/debit order will go off beginning of June. I cancelled the contract in April.
Somewhere someone is not giving us clear information.
HB
Hanri B's update01 Jul 2020, 09:43
Reviewer Update
Good Day
Please note, we were not given the benefit, and we were unable to connect to your network for the month of June, which proves we were disconnected from your network due to the cancellation. Your consultant informed me that the last payment/debit order will go off beginning of June. I cancelled the contract in April.
Somewhere someone is not giving us clear information.
Please note, we were not given the benefit, and we were unable to connect to your network for the month of June, which proves we were disconnected from your network due to the cancellation. Your consultant informed me that the last payment/debit order will go off beginning of June. I cancelled the contract in April.
Somewhere someone is not giving us clear information.