debit order problems!!

<p>i had called cell c, and notified them of a debit order date change, in which they rep**** that it is all set for the specified date which is the last day. to my surprise, the debit order had bounced as the date was not changed, my lines were closed and now i have to pay bank charges! because of *********** staff. i had called them to tell them that my account has been debited on the 1st of october, they should reactivate the line, however i am now told that they havent recieved the debit order, i have even send through my bank statements to proof of payment which shows the amount deducted from my account. can somebody from cell c please do something about this? i am inconvenienced and pushed from pillar to post. i am now tired and want my account to be sorted out, and before I hear more stories from cell c, please note i worked at cell c, so dont give me the usual storys.</p>