CJ
Chris J

1 reviews | Active since Jul 2012

31 Mar 2015, 13:23

DEBIT ORDER :PAYMENTS APPROPRIATED NOTICE IN SPITE

I concluded a two year contract for 7 2 TAB.It ran out end February 2015 at latest.Cell c was notified by sms in time that I dont want to proceed after contract ran out. They keep on debiting amount monthly for data,which I DONT use..They ***** twice,first debiting my bank account and then appropriate data at end of month as well as I wont use it..<br> Phoned enquiries and explained to an operator also.His excuse Its Sunday! Told him I confirmed my cancellation to CELL C..They advertise on net to be 24 hours available.They should have system to log that info...Transpired they choose to ignore notifications .<br> Sent me statement by email,I REP**** on same address,confirming contract cancelled.<br> Got automated response,then ignored me,still appropriated my money.<br> The TAB packed up...it flickered from start,on fringe. I showed it at Cell C shop Wonderpark to consultant..he didnt respond in any way..and I still used it at it at least functioned.Short on termination date of contract it packed up and is stonedead..now.. Does not charge..charger is ok..it is Samsung..wont buy Samsung again..wont contract with Cell c ever.. <br> I want them to stop taking money *******ly and refund.

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Replies (1)
Cell C
Cell C's reply31 Mar 2015, 13:46
Official
Hello carmall,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN