Debit order not set to ran ..funds allocated to the wrong reference ,

I called Cell C on the 11th of July . Wanting to pay up one of my contracts with them , was given a settlement fee and instructed to go instore and write a letter, which I dd and the consultant scanned and called n informed me it is done. End of July there was no debit order that other two lines, I called cell c and the lady told me my accounts seem to be paid., but I found it questionable hence I decided to contact cell c again on the 15th of August..which then I was told the settlement fee I paid on the 11th was not directed to the right reference and that I am owing R1800 She said she is escalating this. Got this text We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C..

Later on two hours later I received

We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C

Dear Cell C customer, please receive feedback for case no. *** Thank you for contacting Cellc. Please be advised that your query has been resolved. For more information kindly contact 084140 for more information. Regards Cellc

A lady called me and I explained that it is not my problem things were not done correctly.. I will not be held responsible for their error had it been that my account bounced I would gladly pay .. she then insisted that I go back to the store and get the consultants name , as she has no record of anything,

As it is I believe cell c loaded the package for August to a number i destroyed on the 11th of July

Now I am inconvenienced all because they did not do their part,

Cell c Please rectify this.