AN
Antoinette N
1 reviews | Active since May 2018
11 Sept 2025, 09:21
Debit order not done by Cell C - threatening to Suspend line again!
And here we go again... Cell C didn't debit my account. Tried to reply to the email received from Subscriber Collections but their email address shows "couldn't be found"? If my line gets suspended again I am escalating this matter to the Ombudsman.
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Replies (2)
Cell C's replyOfficial
11 Sept 2025, 09:38Dear Antoinette Nortje,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the missed debit order and the communication challenges you've experienced.
We understand how concerning it is to receive suspension threats, especially when you've made efforts to engage with our collections team. Please rest assured that your complaint has been escalated to our Support Team for urgent investigation. They will review the debit order issue, confirm the status of your account, and ensure that the correct contact details are provided for future correspondence.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the missed debit order and the communication challenges you've experienced.
We understand how concerning it is to receive suspension threats, especially when you've made efforts to engage with our collections team. Please rest assured that your complaint has been escalated to our Support Team for urgent investigation. They will review the debit order issue, confirm the status of your account, and ensure that the correct contact details are provided for future correspondence.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Kind regards,
Cell C | GM
Cell C's reply11 Sept 2025, 09:38
Official
Dear Antoinette Nortje,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the missed debit order and the communication challenges you've experienced.
We understand how concerning it is to receive suspension threats, especially when you've made efforts to engage with our collections team. Please rest assured that your complaint has been escalated to our Support Team for urgent investigation. They will review the debit order issue, confirm the status of your account, and ensure that the correct contact details are provided for future correspondence.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the missed debit order and the communication challenges you've experienced.
We understand how concerning it is to receive suspension threats, especially when you've made efforts to engage with our collections team. Please rest assured that your complaint has been escalated to our Support Team for urgent investigation. They will review the debit order issue, confirm the status of your account, and ensure that the correct contact details are provided for future correspondence.
We are committed to resolving this matter promptly and will ensure that you receive feedback and a suitable resolution as soon as possible.
Kind regards,
Cell C | GM
AN
Antoinette N's updateReviewer Update
19 Sept 2025, 10:44So i received a call promising that this debit order mess will be fixed from the end of September and that my line won't be suspended and guess what, the line just got suspended this morning!!!!!!!!!!!!!
AN
Antoinette N's update19 Sept 2025, 10:44
Reviewer Update
So i received a call promising that this debit order mess will be fixed from the end of September and that my line won't be suspended and guess what, the line just got suspended this morning!!!!!!!!!!!!!