AN
Antoinette N
1 reviews | Active since May 2018
17 Jul 2025, 10:09
Debit order not adhered to by CellC
Cellc didn't debit my account as per our debit order agreement that has been running every month successfully except for this month and they can't give me a reason for this and now my line gets suspended???
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Cell C's replyOfficial
17 Jul 2025, 10:25Dear Antoinette Nortje,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the missed debit order and the subsequent suspension of your line.
Please be assured that we have escalated your concern to our support team for urgent investigation and further assistance. One of our team members will be in touch soon to provide you with feedback and work towards a prompt resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the missed debit order and the subsequent suspension of your line.
Please be assured that we have escalated your concern to our support team for urgent investigation and further assistance. One of our team members will be in touch soon to provide you with feedback and work towards a prompt resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
Cell C's reply17 Jul 2025, 10:25
Official
Dear Antoinette Nortje,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the missed debit order and the subsequent suspension of your line.
Please be assured that we have escalated your concern to our support team for urgent investigation and further assistance. One of our team members will be in touch soon to provide you with feedback and work towards a prompt resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the missed debit order and the subsequent suspension of your line.
Please be assured that we have escalated your concern to our support team for urgent investigation and further assistance. One of our team members will be in touch soon to provide you with feedback and work towards a prompt resolution.
Thank you for your patience and understanding.
Kind regards,
Cell C | GM