1 reviews | Active since Nov 2016

02 Oct 2020, 15:00

Debit Order Nightmare

Very unhappy with Cell C, I used to be a customer of Cell C for many years but will never ever use them again. Last year November 2019 I gave them A months notice on a month to month data contract I had with them because that's what I was told to do when I contacted them to find out how I should go about doing it. The month notice went past and December 2019 they took another debit order which I reversed. January 2020 they took another debit order which I reversed again and this happened in February 2020 again. I contacted them and was told by a call Centre agent as they call themselves that on their side it shows the contract no longer exists so when I asked them to explain why then do they still run a debit order I was told to hold on they have to transfer me to their finance dept. I held on for more than 10 min with nobody answering my call before I dropped the call. The debit orders stopped from March 2020 and I thought it was sorted out. 6 months later in October 2020 they decided out of the blue to start running a debit order again I mean ***!!!! I need someone from Cell C to contact me and explain what in the world is going on here!! ***

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Replies (1)
Cell C
Cell C's reply02 Oct 2020, 15:08
Official
Good day  Dewalt

We would like to thank you for bringing this issue to our attention. 

We have assigned your query to our Support Team for assistance. 

One of the consultants will contact you.

^YM