AN
Anele N

1 reviews | Active since May 2015

14 May 2015, 12:35

DEBIT ORDER MONTHS AFTER I SETTLED THE ACCOUNT

On the 6th of March I settled my contract with Cell C. I was given a settlement amount of 3856.45 by one of your agents. I paid it that same day and mail back the proof of payment. I called back the following month and was told that the contract has been settled ( Final debit will go of end of the month).<br> <br> Month end April I get a debit order from Cell C for R 3800. WHen I called the call centre I was told that I should not have been debited. I asked the bank to reverse the transaction. Reference number for the call centre agent is :***.<br> <br> Today I get an e-mail from Cell C saying I owe you R3774.84. Why the hell am I owing you after I had settled my account?<br> <br> My debit orders wouldve been returned had I not had excess funds at the beginning of the month. You are ruining peoples credit records with such incompetence.<br> <br> Yesterday your CEO was telling people that they will buy out the competitors contracts, why the hell would I want to move back to Cell C after this mess?<br> <br> Till now, this hasnt been resolved.<br> <br> I have never had an issue before with Cell C but I will never ever go back to them after this nor will I recommend anyone to them!!!<br> <br>

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Replies (1)
Cell C
Cell C's reply14 May 2015, 12:57
Official
Hello anelenkuhlu@gmai,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN